Product returns

Pursuant to the applicable regulations, within 14 calendar days from the date of delivery of the ordered goods, you have the right to return them without giving any reasons as part of withdrawal from the contract, according to the general rules resulting from the provisions on concluding distance contracts. This applies only to consumer sales, so it applies only to sales to a natural person who makes a purchase for purposes not related to professional or business activity.

The returned product cannot bear traces of use - each element must be complete and factory-packed, the goods delivered in the original packaging unchanged. If this condition is not met, the product will not be accepted.

If you want to return a product:

  • Send back the purchased product in an undamaged condition and in its original packaging with all its contents,
  • Attach to the package a written declaration in which you will be willing to return the product. The money will be refunded automatically in the same way as payment was made,
  • Within 5 working days of receiving your shipment, we will check the condition of the delivered product (whether it has any signs of use, has not been damaged or destroyed, or is in the original packaging with all its contents),
  • If we do not notice any contraindications, we will send a notification to your e-mail address that the return of the product has been approved,
  • A refund will be issued to the attached account number within 14 days.

The store does not accept COD shipments.

If your return of the product is rejected (due to damage to the product or signs of use), we will send you a notification to the e-mail address provided that the return of the product has not been accepted. Within 7 working days, we will send the product back to the indicated return address, covering the shipping costs.